FAQ

Q: How do I choose the right elaroviq bracelet?

A: Start with the colors, stone character, and overall mood that naturally appeal to you. If you prefer softer, quieter tones, explore our lighter natural stone pieces. For a deeper, more expressive look, darker or richer stone colors may be a better fit.

Q: What is the difference between your collections?

A: elaroviq jewelry is organized into three distinct collection worlds.

• Mystic Collection: Expressive colors, deeper tones, and designs inspired by energy, passion, and mystery.
• Pure Collection: Softer colors, luminous natural stones, and designs inspired by purity, nature, and harmony.
• Earth Collection: Warm, grounded tones and designs inspired by stability, nature, and abundance.

Q: How should I wear my elaroviq bracelet?

A: Your elaroviq bracelet can be worn on its own for a simple, understated look or styled with other jewelry to create a more personal combination. Choose the styling approach that feels most natural to you.

Q: How should I store my elaroviq jewelry?

A: Store your jewelry in a clean, dry place away from prolonged direct sunlight, excessive heat, and moisture. Keeping your jewelry separately when it is not being worn can also help reduce unnecessary rubbing against other items.

Q: How long will it take to receive my order?

A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

For orders shipped within the United States, standard delivery generally takes approximately 5–12 business days after dispatch. Delivery times may vary depending on destination, carrier operations, weather, customs, and other circumstances outside normal delivery schedules.

Q: How much does shipping cost?

A: elaroviq currently offers the following shipping options:

• Free Standard Shipping: Eligible orders of US$49 or more qualify for free standard shipping.
• Standard Shipping: US$5.99 for orders that do not qualify for free standard shipping, where this option is available.
• Express Shipping: US$9.99 where Express Shipping is available.

Available shipping options, final charges, and estimated delivery information will be shown at checkout.

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. If your tracking information has not updated for an extended period, our customer care team can assist you.

Q: What should I do if my order arrives damaged, defective, or incorrect?

A: Please contact our customer care team as soon as possible and include your order number along with clear photos or videos of the item and packaging where relevant. Our team will review the issue and provide an appropriate replacement, refund, or return solution where applicable.

Q: Can I return my order?

A: Eligible products may be returned within 180 calendar days after delivery, in accordance with our Refund Policy.

Please contact our customer care team before sending anything back. We will review your request and provide the appropriate return instructions.

Q: Are eligible returns free?

A: elaroviq offers 180-Day Free Returns on eligible items. Items that meet the return conditions described in our Refund Policy may qualify for free return shipping. Once your return request has been approved, our customer care team will provide the applicable return shipping instructions.

Q: How long does it take to receive my refund?

A: Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

After we issue the refund, your bank or payment provider may require additional time to process the transaction and display the funds in your account.

Q: Where should I send my return?

A: Please do not send returns to our business registration address. Once your return request has been approved, our customer care team will provide the appropriate return warehouse address and return instructions.